FREQUENTLY ASKED QUESTIONS
Have Questions? We Have Answers
WHERE WILL BE VA'S LOCATED?
All VA’s are located out at the comfort of their home in Cebu, the Philippines and are available to support global customers 24/7
HOW DO I KNOW IF MY VA IS QUALIFIED FOR THE JOB?
Our virtual assistant services in Philippines recruitment process is very stringent and multilayered where we hire people very carefully based on their qualifications and experience. However, if you feel the VA is not up to your expectations we can always replace the agent.
WHAT IS YOUR CONFIDENTIALITY POLICY?
All our agents go through a background check before being hired. Also, we have them sign the respective NDA’s required for the project which we ourselves sign with the client.
DO YOUR VA'S HAVE GREAT COMMUNICATION SKILLS?
One of the main recruitment criteria for an agent to join us is communication. Only effective communicators are hired. Another advantage of our virtual personal assistant services is that our agents are multilingual, capable of talking to customers in their own language as per need.
HOW CAN I COMMUNICATE WITH MY VA?
You can communicate through multiple channels like phone, email, IM like skype or meeting tool like go to a meeting.